4/5/23 iCloud Storage Full email scam
A number of clients have reported a SCAM email pretending to be from iCloud advising them that their iCloud storage is Full. If in doubt please check with us before clicking any links within the email. Check who the email is from (the email address). If its genuine is should be from "icloud.com"
Email addresses that are a scam may have the following type of address:
"frusinogroup.it" or "mauritanianembassy.uk"
Delete these immediately.
2/5/23 Spark Outage
UPDATE 1:30pm: We are still working with absolute urgency to get systems back up and running. We appreciate your patience during this time and will endeavour to keep you updated as more information comes to light.
UPDATE 11am: We are continuing to restore service to our back-end systems. If customers have a medical dependency on their service and require urgent support, they can call us on 123 and press ‘9,’ otherwise we’re asking customers to try calling back later. Once again we apologise for any inconvenience.
We are currently aware of an issue impacting our back-end systems. This means customers may be unable to call Spark, access our website, app, voicemail services or their Xtramail. Because our systems are currently down, we may also need to delay the opening of some of our stores as we are unable to process transactions or access our systems to support customers with any enquiries. Please note customers' broadband, landline and mobile services are unaffected. We are working with urgency to get our back-end systems up and running and will update customers here as we know more. We apologise for any inconvenience caused.